Privacy Policy

Effective Date: 2025/12/17

Wooden Heart Warehouse Limited (company number 01636230) is a company registered in England and Wales and trades as “Wooden House of Weybridge” (“we”, “us”, “our”). We are committed to protecting your privacy and handling your personal data in a transparent and secure manner.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal data when you visit and use our website https://www.whw.co.uk/ (the “Website”) and in connection with our products and services.

By using our Website and submitting your personal information, you agree to the practices described in this Privacy Policy.

1. The Data Controller

The data controller responsible for your personal data is:

Wooden Heart Warehouse Limited (trading as Wooden House of Weybridge)
Registered office: 3 East Point, High Street Seal, Sevenoaks, Kent, TN15 0EG, United Kingdom
Contact details:
📧 Email: enquiries@ex.comwhw.co.uk
📞 Telephone: 01932 856850
📮 Address: 80–82 Church Street, Weybridge, Surrey, KT13 8DL, United Kingdom

2. Personal Data We Collect

2.1. Personal Data You Provide Directly

We may collect personal data that you provide voluntarily when you:

  • contact us using forms on the Website;
  • email or telephone us;
  • subscribe to newsletters, mailings or marketing communications;
  • request services, information, quotations or brochures;
  • interact with us in any other way on the Website.

This may include:

  • your name;
  • email address;
  • telephone number;
  • postal address;
  • any other personal data you choose to provide.

2.2. Information Automatically Collected

When you visit our Website, we may automatically collect technical and usage information, such as:

  • IP address;
  • device type and identifiers;
  • browser type and version;
  • pages viewed and time spent on the Website;
  • referring and exit URLs and other traffic data.

We collect this information using cookies and similar tracking technologies. For more detail, see our Cookies Policy.

3. How We Use Your Personal Data

We may use your personal data for the following purposes:

  • to respond to your enquiries and fulfil your requests;
  • to manage accounts, orders, deliveries or services;
  • to send you administrative information, updates and notifications;
  • to personalise and improve your experience on our Website;
  • to send marketing communications where you have consented to receive them;
  • to analyse how the Website is used and improve its content and performance;
  • to comply with legal obligations and protect our legal rights;
  • for internal record-keeping and business administration.

We rely on one or more of the following lawful bases for processing your data:

  • your consent (where you have provided it);
  • performance of a contract with you;
  • our legitimate interests (where these do not override your privacy rights);
  • compliance with a legal obligation.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on the Website, to analyse usage and to support our marketing activities.

You can manage cookies through your browser settings and via any cookie consent tool presented on the Website. Blocking or deleting cookies may affect how the Website functions.

For full details, please refer to our Cookies Policy.

5. Marketing Communications

We may contact you with marketing communications where you have provided consent or where you have an existing relationship and such contact is permitted by law.

You can opt out of marketing communications at any time by:

  • using the unsubscribe link in marketing emails;
  • contacting us at enquiries@whw.co.uk; or
  • changing your preferences directly with us.

Opting out will not affect communications necessary for the performance of a service or fulfilment of an order.

6. Sharing Your Personal Data

We will not sell your personal data to third parties.

We may share your personal data with:

  • service providers who perform services on our behalf (for example, IT hosting, analytics, marketing, delivery services);
  • professional advisers, auditors and regulators;
  • law enforcement or other government authorities as required by law;
  • a buyer or other successor in the event of a sale, merger, liquidation or reorganisation of our business.

Where we share personal data with third parties, we require them to protect that data and only process it as necessary to provide their services.

7. Data Security

We implement appropriate technical and organisational measures to safeguard your personal data from unauthorised access, loss, misuse or alteration.

However, no website, system or transmission over the Internet can be guaranteed to be completely secure. We cannot ensure the absolute security of data sent to us electronically.

8. International Transfers

Your personal data may be processed in countries outside the UK where our service providers operate. If we transfer personal data outside the UK, we will ensure appropriate safeguards are in place as required by applicable data protection law.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, to resolve disputes and to enforce our agreements.

When personal data is no longer required, we securely delete or anonymise it.

10. Your Rights

Under UK data protection law, you have rights in relation to your personal data, including:

  • the right to access a copy of your personal data;
  • the right to correct inaccurate information;
  • the right to request erasure of your data in certain circumstances;
  • the right to restrict or object to processing;
  • the right to withdraw consent at any time (where processing is based on consent);
  • the right to data portability;
  • the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data is not being processed lawfully.

To exercise these rights, please contact us at enquiries@whw.co.uk.

11. Third-Party Links

Our Website may include links to websites operated by third parties. This Privacy Policy does not cover those sites, and we are not responsible for their privacy practices. We recommend that you review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in data protection laws. We will post the revised policy on this page with an updated effective date.